Privacy

Privacy Policy

Overview

At Armstrong Towing, we prioritize the privacy and security of our customers’ personal information. This privacy policy outlines how we collect, use, protect, and handle your information when you use our towing and roadside assistance services in Orange County, California.

Information We Collect

We collect the following types of information to provide our services:

Essential Service Information:

  • Name and contact details
  • Vehicle information (make, model, year)
  • Location for service
  • Insurance information (when applicable)
  • AAA membership details (if relevant)

Payment Information:

  • Credit card details (processed securely)
  • Billing address
  • Payment history
  • Insurance claim information

Communication Records:

  • Service call details
  • Customer service interactions
  • Feedback and reviews
  • Service history

How We Use Your Information

Your information is used solely for:

  • Providing requested towing and roadside services
  • Processing payments
  • Communicating about your service
  • Maintaining service records
  • Improving our service quality
  • Meeting legal and insurance requirements
  • Responding to customer support inquiries

Information Protection

We implement strict security measures to protect your data:

  • Secure data storage systems
  • Encrypted payment processing
  • Limited staff access to personal information
  • Regular security audits
  • Secure disposal of outdated records

Information Sharing

We do not sell or share your information except:

  • When required by law
  • With your insurance provider (with permission)
  • With AAA (for member services)
  • With authorized service partners
  • During emergency situations

Your Privacy Rights

As a California resident, you have the right to:

  • Access your personal information
  • Request data deletion
  • Opt out of information sharing
  • Receive a copy of your data
  • Know how your information is used
  • Update your information

Our website uses cookies to:

  • Improve user experience
  • Remember preferences
  • Analyze site traffic
  • Enhance site security
  • Provide better service

Children’s Privacy

We do not knowingly collect information from individuals under 18 years of age. Towing services for minors require adult authorization.

Marketing Communications

We may send service-related communications:

  • Service updates and alerts
  • Payment confirmations
  • Appointment reminders
  • Service feedback requests

You may opt out of non-essential communications at any time.

Policy Updates

We may update this privacy policy:

  • To reflect service changes
  • To comply with new laws
  • To improve privacy protection
  • To address new privacy concerns

Changes will be posted on our website with an updated revision date.

Contact Us

For privacy concerns or questions:

  • Phone: (714) 590-9131
  • Address: 8541 Garden Grove Blvd Garden Grove, CA 92844
  • Website: www.armstrongtow.com

Last Updated: February 24, 2025

This privacy policy is governed by California state law and applicable federal regulations.