Terms and Conditions

Terms and Conditions

Service Agreement

Armstrong Towing provides professional towing and roadside assistance services in Orange County, California. By utilizing our services, customers agree to these terms and conditions. We reserve the right to refuse service if these terms are not met or if service conditions are deemed unsafe for our operators or equipment.

Service Responsibility

Our company is committed to providing safe, reliable towing and roadside assistance. However, certain conditions apply:

  • Customers must provide accurate vehicle and location information
  • Vehicle owners must disclose any existing damage or mechanical issues
  • We are not responsible for pre-existing vehicle damage
  • Service rates may vary based on time, location, and service complexity
  • Additional fees may apply for special circumstances or equipment requirements

Service Coverage and Insurance

Armstrong Towing maintains comprehensive commercial insurance coverage as required by California law. Our coverage includes:

  • Commercial auto liability
  • On-hook towing liability
  • Garage keeper’s legal liability
  • Workers’ compensation insurance

While we take every precaution to protect your vehicle, customers should maintain their own vehicle insurance coverage.

Payment and Pricing

We accept the following payment methods:

  • Major credit cards
  • Cash
  • Insurance coverage (with valid policy information)
  • AAA membership benefits (where applicable)

Prices are determined by:

  • Type of service required
  • Time of day/night
  • Distance traveled
  • Vehicle type and condition
  • Equipment needed
  • Special circumstances or requirements

Customer Information Privacy

We respect and protect customer privacy in accordance with California law:

  • Personal information is collected only for service purposes
  • Payment information is processed securely
  • Customer data is never sold or shared with third parties
  • Service records are maintained confidentially
  • Information is only shared as required by law or with customer permission

Service Cancellation

Customers may cancel service requests without charge before the truck is dispatched. Once a truck is en route:

  • A service call fee may apply
  • Customers are responsible for any incurred travel charges
  • Full service charges apply if the truck arrives on scene

Limitation of Liability

While we strive for excellence in service, Armstrong Towing’s liability is limited to:

  • Direct damage caused by our negligence
  • Coverage limits specified by our insurance
  • Limitations established by California state law

We are not liable for:

  • Pre-existing vehicle damage
  • Mechanical failures during normal towing operations
  • Weather-related delays or circumstances
  • Force majeure events

Policy Changes

Armstrong Towing reserves the right to modify these terms and conditions. Changes will be:

  • Posted on our website
  • Available upon request
  • Effective immediately for new service requests
  • Applicable to ongoing service agreements with notice

These terms and conditions are governed by California state law and applicable federal regulations.

Last updated: February 24, 2025